Straight answers about our review process, scoring, and how to use the platform when comparing legal professionals.
Every review is submitted through a structured form that asks for the specific legal area, the nature of the matter, and the timeline of the case. We confirm that the reviewer has completed a matter with the attorney before publishing. This keeps the feedback tied to real client work rather than general impressions.
Each attorney profile shows separate scores for communication quality, fee transparency, case handling, and overall satisfaction. We keep these categories distinct so you can see whether a lawyer is praised for clear updates but rated lower on billing clarity, for example. The narrative summary adds context that numbers alone cannot capture.
We ask reviewers to note how quickly the attorney returned calls, answered emails, and provided updates during the matter. These responses are averaged into a timeline indicator on the profile. It is a practical signal for clients who value regular communication, especially in time-sensitive areas like conveyancing or civil litigation.
No. We only publish reviews after a matter has been concluded, whether through settlement, judgment, transfer, or finalisation of the estate. This ensures the feedback reflects the full experience, including how the attorney handled the closing stages and any follow-up questions.
Bring a timeline of events, any correspondence you have exchanged with the other party, and a list of questions about fees and process. Our profiles include practical guidance on what to ask during the first meeting, so you can compare how different attorneys respond before committing. For more detail on what to expect, read our getting started guide.
We allow attorneys to respond to reviews with factual corrections, but we do not edit client narratives. If a review violates our guidelines, we remove it entirely rather than altering the content. This keeps the platform honest for both sides. Our full approach is outlined in the terms of use.
Plans & Coverage
Our plans define how deeply a legal practice is evaluated and how much verified client feedback is published. Each tier is built around a specific review depth, from a single matter summary to a full practice profile with structured ratings across multiple case types.
For clients who want to share feedback on one completed legal matter. The review is verified and published with a narrative summary and star-based scoring across four criteria.
Best for individuals who completed a single consultation or case and want to document the experience for other consumers.
A consolidated profile for a law firm or individual attorney, aggregating verified feedback from multiple clients across different case categories such as family law, conveyancing, or estate planning.
Useful for consumers comparing multiple attorneys before choosing who to brief for a new matter.
An in-depth assessment covering a practice's communication patterns, fee transparency, case handling procedures, and client satisfaction across all published reviews. Includes a written summary of strengths and recurring concerns.
Designed for consumers facing complex or high-stakes legal matters who need a fuller picture before committing.
Every review is checked against the attorney's records and the client's matter details before publication. We confirm the case type, the attorney involved, and the general timeline so that ratings reflect genuine completed work rather than anonymous commentary.
Ways to work with us
Structured client feedback options designed for different needs — from a single matter review to ongoing monitoring across a practice. Each format includes a clear scope, defined deliverables, and a straightforward next step.
For clients who want to share feedback after a concluded case. One structured evaluation covering communication, fee transparency, and case handling.
For law firms wanting a consolidated view of client sentiment across multiple attorneys and practice areas. Aggregated ratings with thematic insights.
For firms that want to track client satisfaction continuously. Quarterly reports with trend analysis and actionable recommendations.
Not sure which format fits your situation? Compare the scope of each option.
See how to get started →