A Returning Client Experience

"I first worked with this firm during my divorce in 2021. The process was handled with care, but I hoped I would never need a lawyer again. When my ex-partner contested the custody arrangement we had agreed on, I went back to the same attorney because I already knew how she worked. That familiarity made the second matter far less stressful."

The follow-up matter was a custody modification request. Unlike the first consultation, where we spent time explaining the full family history, this time the attorney already had the context. She pulled the original settlement, reviewed what had changed in our circumstances, and gave a direct assessment of whether the modification was worth pursuing. No padding, no false reassurance — just a clear read on the likely outcome.

What stood out most was how the billing worked the second time around. The firm sent a fixed-fee proposal before any work began, itemising the court application, the affidavit, and the consultation time. There were no surprise invoices at the end of the month. When a procedural deadline shifted, the attorney called me the same day to explain the impact on the timeline rather than letting me find out through the court roll.

The matter was resolved in four months through a revised agreement, without a formal hearing. I appreciated that she pushed for a practical settlement instead of running up costs in litigation. For anyone considering a second matter with the same firm, the main benefit is continuity — the attorney knows your history, your priorities, and how you prefer to communicate.